You set the windows. The funnel enforces them.
Put a clock on every stage
Each funnel stage gets its window: first call within 15 minutes, viewing follow-up within 24 hours, offer chase within 2 days. Different funnels, different rules. You decide what each stage tolerates.
Agents see the clock running
Expiring leads are flagged at the top of the agent's list. Nobody gets ambushed. A working agent always has the chance to act before the window closes.
Time's up. The lead moves
Past the window, the lead moves to the next agent by your routing rules. The full history goes with it. The manager is told. The new agent's first call is informed, not cold.
Protection isn't surveillance. It's fair sharing.
For owners
Your ad spend can't rot in a lazy list. Every AED you put into Property Finder, Bayut or Meta gets a first call. The app makes sure of it, not you asking nicely.
For hungry agents
Leads flow to whoever works them. A new agent who dials fast wins the same leads as the veterans. Protection turns speed into a career advantage.
For managers
No more policing. You get an alert when a window runs out, and a clean log of every move. Coaching talks come with proof, not feelings.
Strict, not unfair.
What happens to the notes when a lead is reassigned?
Everything moves with the lead: call logs, messages, labels, all of it. The next agent picks up the full story. Only the ownership changes.
Can different funnels and stages have different windows?
Yes. Timings are set per stage, per funnel. Fresh portal leads might get a 15-minute first-call window while a post-viewing follow-up gets 24 hours. You decide what each stage tolerates.
Does the agent get warned before the lead is taken?
Agents see what's expiring. Leads about to pass their window are flagged on their list, so a working agent always has the chance to act first. Protection punishes ignoring, not working.
Isn't this harsh on the team?
It's harsh on neglect. Expect 2 weeks of complaints. Then the morning rhythm changes, because everyone knows a lead in your name means you, specifically, owe it a call. Hungry agents stop complaining the first time an expired lead lands in their list.
See a lead get rescued, live.
At the demo we'll let one expire on purpose. You'll watch it land on the next agent's phone, with the manager told straight away.