Terms of Service

RealEdge is operated by RealEdge AI, 001 - 31244, IFZA Business Park, DDP, Building A1, Dubai Silicon Oasis, Dubai, United Arab Emirates(“RealEdge”, “we”). By creating a workspace or using the platform, you agree to these terms on behalf of your company, so the person signing up must be authorised to do that. RealEdge is a business tool for real estate teams; it is not offered to consumers.

RealEdge is a cloud CRM for real estate teams, delivered through web, mobile and TV applications: lead capture and integration, calling and call logging, automation, reporting and team management. We improve the platform continuously, which means features may change; we won't materially reduce the core service you pay for without notice.

• Keep your account information accurate and your credentials secure;
• Seats are per person. Credentials must not be shared between agents;
• You're responsible for what your team does in your workspace.

The service is billed per agent seat per month, plus a one-time setup fee, at the pricing agreed at signup (current list pricing is shown on our website). Fees are exclusive of VAT and similar taxes, which are added where applicable. If invoices remain unpaid after notice, we may suspend the workspace until the balance is settled.

Everything in your workspace (leads, conversations, call logs, reports) belongs to your company. You grant us the rights needed to host and process it purely to provide the service. You can request an export of your data at any time. After termination, workspace data is deleted following a short backup window, unless you've requested an export first or the law requires retention.

You agree to:

• Only load data into RealEdge that you have the legal right to use;
• Have the consent or lawful basis required to contact the people in your workspace, and honour opt-outs;
• Comply with the policies of connected platforms: including WhatsApp Business and Meta policies, Google policies, and the terms of the property portals you connect;
• Not use the platform for spam, harassment or unlawful marketing;
• Not resell access, probe, overload or reverse-engineer the platform.

RealEdge provides calling and messaging tools and logs the calls made through the app (we do not record call audio). Your company is responsible for using these tools lawfully in every market you operate in, including any obligation to inform or obtain consent from the people you contact. We may suspend features if their use creates legal risk that you don't remedy after notice.

Parts of the service depend on third parties: property portals, Meta and WhatsApp, Google, telephony and cloud providers. Their terms apply to their services, and changes or outages on their side are outside our control. We'll always work to restore affected integrations quickly, but third-party changes are not a breach of these terms.

We aim to keep RealEdge available around the clock, with maintenance scheduled to minimise disruption, but we don't guarantee uninterrupted service. Support is available Sun–Thu, 9:00–18:00 GST via WhatsApp and email.

The platform, its design and its code remain ours. If you send us feedback or feature ideas, we may use them to improve RealEdge without obligation.

The service is provided “as is” and “as available”. To the fullest extent the law allows: we are not liable for indirect or consequential losses (including lost profits or lost deals), and our total liability under these terms is capped at the fees you paid us in the twelve months before the claim. Nothing in these terms excludes liability that cannot be excluded under applicable law.

You'll indemnify us against third-party claims arising from your data or your use of the platform in breach of these terms, including claims from people your team contacted without a lawful basis.

You can stop using RealEdge at the end of any billing period. We may suspend or terminate a workspace for material breach that isn't fixed after notice. Sections that by their nature should survive (data return, liability, indemnity, governing law) survive termination.

We may update these terms as the product evolves. For material changes we'll give customers reasonable advance notice; continued use after the effective date means acceptance.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction.

Questions about these terms: hello@realedge.ai · +971 52 600 4854. Our privacy practices are described in the Privacy Policy.